Buying something as big as a boat shouldn’t come with big stress. It shouldn’t come with come with stress at all for that matter. That’s why finding the perfect dealer for you is an extremely important part of the boat buying process.
One of the biggest tells if a dealership is going to take pride in their customers (whether it’s selling the customer a boat or maintaining boats in their service department) is how they take care of the dealerships appearance. Are both the inside and outside lot of the dealership clean and well taken care of? Is their showroom easily accessible to all persons? These are just a few things to keep in mind when you check out a dealership for yourself.
Another big thing to pay attention to is the staff. As soon as you walk in the door were you greeted with a smile? Was the staff attentive and genuinely happy you came in? A boat dealership is one business that you’re more likely to develop an ongoing relationship with, for years to come. So making sure you get the best of the best in customer service from the start will tell you a lot about what your future experiences with that company will be like.
Awards are big accomplishments to be on the lookout for! Dealerships you see that post their accolades on social media aren’t doing it just to boast. They are posting this information to let there current and future customers know they are committed and continuing to work hard for their customers and even their staff. If a dealership participates in the Customer Satisfaction Index (CSI) program and has received CSI awards, they’re known to have the highest quality customer care at the top of their list. A Marine Industry Certified Dealership (MICD) has made a commitment to putting customers first. That begins with the Consumer Bill of Rights setting the bar to provide outstanding customer sales and service. Boating Industry’s Top 100 dealer list includes some of the most customer-focused dealers in the country.
Awards are amazing, but one way to know if a dealership is worth spending your valuable time at, is checking out there most up to date reviews. Do they have a decent amount of reviews that you can read, and are they current? Are their reviews up to par with what you would like to see in a dealership you know you will be spending a lot of time at? Google, Facebook, and Yelp are just a few of the best sights to check reviews on! If customers take time out of their day to right positive reviews make sure to stop in and see what all the hype is about! Doing your research a head of time will save you time!
Regal & Nautique of Orlando is proud to announce that we are a Marine Industry Certified Dealer! We take pride in making and maintaining lasting relationships with our customers! We hope to see you in our showroom for your next big adventure out on the water!